![]() The company’s benefits were generous, but she had been left panicking as disability payments mysteriously halted. ![]() Emails and calls to Amazon’s automated systems often dead-ended. The responses were disjointed and confusing. Castillo, a polite, get-it-done physical therapist, had been alerting the company that her husband, who had been proud to work for the retail giant, was severely ill. ![]() Castillo with his wife, Ann, and their children.
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